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How your AI receptionist works

What happens, start to finish, when a customer calls your business.

When a customer calls your business number, your AI receptionist answers immediately — no rings, no hold music, no voicemail.

On the call, it:

  1. Opens with a brief, required disclosure that the caller is speaking with an automated assistant
  1. Greets the caller using your business name
  1. Asks what they need, and collects the details that matter for your trade — name, callback number, address, and a description of the job
  1. Answers common questions about your business (hours, service area, what you do) based on the information you've given us
  1. Logs the call so you can follow up

It's built to capture the lead even when you can't pick up — on a job, after hours, or mid-task with dirty hands. You can review every call afterward in your portal (see Viewing your call log).

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