If calls to your business aren't being answered by your AI receptionist, check these first:
- If you're forwarding your own number — confirm call forwarding is still turned on with your phone carrier. Forwarding settings can sometimes get reset by a phone update, a carrier change, or an accidental setting change on the phone itself.
- If you have a dedicated try99 number — place a test call to it directly (see Placing a test call) to confirm whether the issue is with the receptionist or with how calls are reaching that number.
- Check your subscription status — if a payment failed, your receptionist may be paused until it's resolved (see Updating your payment method).
If you've checked these and calls still aren't going through, email support@try99.app with the phone number affected and roughly when the problem started — this is treated as urgent, since it directly affects you catching new business.
Powered by